Video Remote Interpreting is a visual interpretation service which makes use of electronic devices like cameras or web cams to give sign language or oral language interpretation services to the clients. This is normally done through an offsite or remote interpreting agent, so as to communicate directly with people having a communication barrier, such as those living in rural areas. The signals are usually sent from the receiving site, across a telephone network or over the internet using various protocols such as GSM, CDMA, WLL, TDMA and so on. Some other popular video interpreting methods include the WebEx English Sign Language (ESL) and ATELIC. Video Remote Interpreters can also be used for ‘voice-over IP’ applications where the user speaks through their computer and the computer interprets the signal, sending it back to the end user. It can also be used in conjunction with various other software tools to allow the video interpreting agent to operate applications that use speech based logic, such as fax machines or video games.
The field of healthcare has been growing at a very fast pace in recent years and with this growing rate, the demand for competent video remote interpreters is also growing exponentially. This demand has led to the mushrooming of many medical interpretation service providers who offer their services across the country. These medical interpreters usually have a two or three year experience in the field of healthcare and may even have gained some sort of certification. The certification serves as proof that they are competent enough to carry out interpreting duties, and as such most medical service providers prefer to hire these skilled individuals to ensure that the healthcare case is properly understood by the client.
Video Remote Interpreters are cost-effective when compared to live operators. Since the interaction is carried out through the internet, there are no travel expenses to factor in and no time-consuming arrangements to make. The interpreters can therefore save time and money by working whenever it is convenient for them and wherever they may be – so long as there is an internet connection. The flexibility of this method of communication means that any number of medical cases can be handled at the same time without any delays.
Video remote interpreting services ensure that the patient receives top-quality services. It is necessary for healthcare workers to understand the cultural nuances of a variety of languages and so it helps if there is an on-site translator who can take charge and deal with different cultural issues. However, there are many instances where the interpreters, depending on their location, find themselves isolated from the patient and the doctor or nurse. In such a situation, a video remote interpreter can step in and help out, thereby reducing tensions.
Healthcare providers have the ability to make use of several different remote working methods including the use of video and audio, which is known as teleconference calling. There are other methods such as web conferencing, which makes use of video images and text, which is also known as screen sharing. In addition, video remote interpreting services can make use of VoIP (Voice Over Internet Protocol) where there is direct communication between the client and the interpreter. The technology is very effective and there are no significant delays in the exchange of information.
A major advantage of Video Remote Interpreting is the use of video technology to create the interpretation. This means that there are no long delays when a patient arrives at the clinic only to find that the interpreter can not interpret correctly because of language barriers. Also, a video remote interpreter can provide his or her interpretation whilst the patient is still being administered medical care and is thus minimizing the problems associated with language barriers. In fact, most hospitals and clinics in developed countries make use of video interpreters and the experience has been found to be excellent.
One of the major disadvantages of Video Remote Interpreting is that the video image quality may be lower than that obtained from in-person interpretation. However, there are software applications that will reduce the language services delivered to clients. Also, video images are usually produced in high definition (HD). This means that a doctor or customer who is using Video Remote Interpreting in Canada can expect to get an excellent quality visual output which is far better than those provided by other translation providers.
Video Remote Interpreting is an ideal solution for many business and organizations who need immediate translations of business signage which cannot be delivered over the traditional sign language infrastructure. Clients will enjoy a personal, one-on-one experience with a video remote interpreter, which allows them to get a better understanding of the details of the transaction. Video interpreters in Canada have a specialized knowledge in a variety of areas including medical, legal, commerce and advertising. The Canadian translation industry has grown substantially over the years and is now the fourth largest in the world. In order to tap into this lucrative market, one must have a clear understanding of how video interpreting can improve the business experience. A Video Remote Interpreter offers customers and employees the opportunity to enjoy increased productivity, improved understanding and increased profitability.