Video Remote Interpreting (VRE) is an on-site video communication service which uses electronic devices like webcams, videophones or mobile phones over a high-speed data network to deliver American Sign Language (ASC) or written language interpretations. A typical VRE service has two modes: one-on-one and multi-on-one. In one-on-one mode, a remote viewer uses a single web cam to interact with the interpreting machine. The remote viewer uses a keyboard to select the images it wants to be interpreted. In multi-on-one mode, multiple cameras are used by the interpreting machine in order to give a wide range of picture quality and to synchronize the interpretation with the sound track.
Video remote interpreting services have become increasingly popular over the years. For one, they allow people to get together in real-time without having to physically leave the office or residence. They also offer many significant benefits over in-person interpreters. Below are some of the key reasons why businesses choose video conferencing services:
Convenience. Most interpreters have a busy day full of meetings, appointments, phone calls and other commitments. As well, most work long hours for very little pay. If you need to travel halfway around the world to attend a conference or seminar, you may not have enough time to make the trip. On the other hand, if you use a video remote interpreter service, you can join the conference at the location of your choice, without having to leave your desk.
Flexibility. Video interpreters who work with a video teleconferencing service are often available to take clients to locations that are out of their area of responsibility. This can be particularly important for business and finance organizations, which often conduct financial activities off-site from locations that are hundreds of miles away. Businesses can still manage all of their financial transactions, including invoicing, payments and managing the company’s finances, when an interpreter is on site.
Reliability. A major benefit of video remote interpreting services is that they are much more reliable than in-person interpreters. There is no need for a travel attendant, no need to take time off of work to make the necessary round trips and no need to drive back and forth to a physical location to provide interpretation. Instead, an interpreter can simply be anywhere at a moment’s notice, providing interpretation when the client calls. This reduces the cost and the potential for human error considerably.
Specialized Training. While a video remote interpreter does not need any type of specialized training to perform their job, a trained professional on site can often provide more information and guidance to clients. The interpreter trained onsite may also be able to provide additional translation or interpreting skills that the in-house interpreter cannot provide. Having a trained professional on hand will also provide additional insight into the types of questions or concerns the client may have, as well as help them determine which service options are most appropriate for them.
Limited English Proficiency. Video remote interpreting may be best for individuals who speak limited English or do not speak at all. It can be especially beneficial for those who only need interpretation for a limited number of speakers or for those who need the service in another language. Hiring a professional interpreter with limited English proficiency will allow them to work with an easy-to-understand script, provide accurate interpretations and provide comprehensive feedback. However, professional interpreters with extensive experience can sometimes offer more comprehensive service options. In these cases, the service may also be helpful in other ways such as translating difficult passages or providing advice about legal issues.
Non-stop Interpretation Service. Some professional video remote interpreters are able to provide non-stop, on demand service, meaning they will be available to interpret over the telephone as long as the customer has a connection. This is important for those who may have a pressing need for an interpretation, but who may not be available to have their case interpreted that day. The most common type of non-stop service offered by on-call interpreters is round-the-clock interpreting, which allows the customer to get the help they need no matter what time they need it.