Video Remote Interpreting (VRI) is a unique on-demand video communication service that makes use of state-of-the-art equipment like videophones, webcams or tablets over a high speed internet connection to give American Sign Language (ASC) or spoken English interpreting services. In simple terms, VRE provides a visual image of what is being said by using audio. In fact, this visual and audio information can be transmitted to a desktop computer, laptop or tablet for interpretation or translation. This is in stark contrast to the conventional translation method that makes use of a manual transcriptionist.
Video remote interpreters offer several advantages over the conventional interpreting equipment. The major advantage is its flexibility with regard to the sources and the languages used. As compared to a conventional interpreter, the technology enabled by a video remote interpreter opens up a lot of options like interpreting from different media and from diverse locations. Also, the service enables deaf and dumb persons to communicate freely in an effective and efficient manner.
There are some limitations associated with the onsite interpreting method, most notably the availability of technical expertise at the location of the client. The major disadvantage of Video Remote Interpreting services is that they are costlier than onsite interpreting methods. However, it is worth noting that video remote interpreting services offer a far better visual experience than conventional interpreting equipment.
Video interpreters are usually used as references by deaf and hard-of-hearing people who cannot receive verbal instructions or directions. Video interpreters not only work as reference people but are also well trained to give interpretation. Moreover, Video Remote Interpreters are also often hired to work as part of a team and therefore, they are usually available at all times and do not miss out on a single assignment.
Some healthcare providers provide Video Remote Interpreting Services at their facilities and allow clients to choose Video Remote Interpreting as part of their interpreting service. Health care providers offering Video Remote Interpreting services can be contacted through phone or Internet. The primary advantage of using a video remote interpreter rather than an in-house interpreter is that clients can get help at any time of the day. Another important advantage is that the interpreters working for these healthcare providers are often familiar with local dialects and can therefore ensure that the services provided to cater to the specific needs of the client.
Video Remote Interpreting includes two main applications – web-based video and audio based services. Web-based Video Remote Interpreter apps allow a user to interact with the video remote interpreter using web technologies like Java, Flash, Silverlight, and JavaFX. A basic Video Remote Interpreter app costs $99 per month. Advanced Video Remote Interpreter apps offer advanced features like screen recording, multi-tasking support, data collection, data extraction, transcription support, facial recognition, and more. These apps cost additional monthly rents.
The audio-based Video Remote Interpreter apps offer two basic features to their clients – text-to-speech capability and text-to-video capability. Text-to-speech is similar to conventional voice recognition technology, where the interpreter will hear what the client has said and then say it back in a tone that clients can easily understand. Text-to-video technology allows the video remote interpreter to directly show the client’s slides or other documents that have been emailed or uploaded to their servers. With text-to-video, the interpreter can either cut and paste or use a keyboard shortcut to present the contents of the document. To enhance the end-user experience, most text-to-video video interpreting programs also allow the client to control the text-to-video media player with their remote controls.
Both of these technologies are designed to improve the productivity of healthcare professionals who need to work with the deaf or hard of hearing population. The Video Remote Interpreter greatly improves communication between the deaf and the healthcare professionals. It also offers seamless document sharing between the two parties. The text-to-video option allows the healthcare professionals to directly see and hear the information presented by the interpreter. With most video remote interpreting software packages, the user has access to over 50% more information than they would have in traditional onsite interpreting situations.